Sunday, June 29, 2008

The Photos Lost Now Are Found

My camera-phone, a very generous gift from my parents, experienced a fatal technical difficulty a few weeks ago. The keypad suddenly stopped functioning. Fortunately, it was still under warranty, but the crushing threat to me was that 10 months of photos and video clips of the boys were locked inside. The phone worked, but I could not access anything in it.

My mom took the phone to the repair store, but they claimed that the photos were beyond reach, took the phone and gave her a replacement. I was devastated when I heard the news. All those memories . . . And I was positive there had to be a way. But now my phone was no longer in my possession. I called the store that had the phone, but they claimed to have already shipped it out and that it would be impossible to ever find it again.

I was heartbroken, but had a hard time believing the phone would be shipped out that very day. It didn't make business sense to ship out every single evening. Persistance paid off and a week later, after several trips to retrieve the phone and being told it was no longer mine and they would not trade the new phone for the old and many calls to upper management, they finally admitted that they had not shipped the phone and I could take it back. Great customer service.

Once I had the phone back in my possession, Brigham solved all my problems by purchasing a download program that pulled everything off. Here is a sampling of photos that would have been lost forever.




Will's first time in a swing, March 14 208


On a walk a few days before Will was born. A very special memory for me.

10 comments:

Ashley said...

What a relief! Those pictures are way too precious to lose! I HATE bad customer service! Way to take matters into your own hands.

Michelle said...

oh my gosh! i am so glad you guys got it figured out and that you got the phone back! You were so upset about it - so I am sooo glad that everything is better! yeah!

Michelle said...

oh - by the way - what losers! saying they shipped it out when they hadn't! big liars! idiots!

Troy and Nancee said...

I can't believe you beat the cell phone company. I've fought that battle a few times and I rarely have success.

Andrea, MPA, JD, MRS said...

Hooray!!!!! I'm so happy for you.

Andrea, MPA, JD, MRS said...

Oh yah, and check this story out: http://mark-and-andrea.blogspot.com/2008/03/my-settlement-with-cell-phone-company.html

Carolina said...

I am obsessively protective about photos. I often play out scenarios in my head in which I am in another country and someone holds a gun to my head demanding my camera. Every time, I beg the thug to let me keep the memory card. Kendall says I should just hand over the camera and keep my mouth shut. He just doesn't understand.

I hope I don't get myself killed someday.

Carolina said...

Oh, and congratulations on beating customer service in their own game (which generally involves being more annoying than they are)

Lauren Horsley said...

Way to be persistent! Dude, no one messes with a mom on a mission. I can't believe those beautiful photos were taking with a cell phone!

Tat said...

What great news! I'm so happy for you - and your boys, who will cherish these pictures, too, one day.